Covid-19 Policy

We at Woodgates Trees want to reassure our customers that we are doing all we can to protect them and ourselves during this time. Following the recent government guidelines, we are allowed to operate during this lockdown and we will continue to provide our customers with a top quality service.

We will continue to follow the 2 metre rule both on the job and with team members travelling in separate vehicles. All team members will be complying with the following conditions during this outbreak:

• We will wash our hands or use hand sanitiser before leaving the vehicle, after commencing work, before and after eating, before and after going to the toilet.
• All equipment will be sanitised at the beginning and end of the job.
• We will not be accepting any food or drink from customers. We are not trying to be rude, just protecting you and ourselves.
• We will not have any physical contact with customers. We will either stand 2 metres away wearing a facemask or if the customer would prefer to stay indoors, we will communicate via the telephone.
• Where possible, team members will enter gardens via side entrances rather than walking through the building.
• All quotes will now be completed by Simon, preferably over the telephone, minimising the amount contact we have with customers. Where possible, he will ask for photographs of the work required. If this is not possible, Simon will complete a site visit whilst maintaining a 2 metre distance and wearing a facemask.

If any member of the team or any member of our families shows any signs or symptoms, all work will be suspended, and all team members will go into isolation and follow current government guidelines.

Thank you for choosing Woodgates Trees and thank you for supporting us through this difficult and challenging time.

This policy will be updated as guided by the government.
Last updated 04/11/2020